Patient Access Liaison

Company: Palvella Therapeutics
Location: Wayne, PA

About Palvella

At Palvella Therapeutics, we’re focused on building the leading therapeutic company focused on rare genetic skin diseases with no approved therapies. Our QTORIN™ platform addresses issues in the development of targeted topical treatments including achieving therapeutic drug concentrations and chemical stability, while minimizing systemic absorption of the drug. Applied topically rather than orally, QTORIN™ has the power to transform the current treatment landscape and transform lives.

We are driven by a mission to serve patients who have been left without options, focusing our efforts where the unmet need is greatest. Everything we do is anchored in advancing treatments that can meaningfully change lives where no solutions currently exist.

Palvella Therapeutics (Nasdaq: PVLA) is headquartered in Wayne, Pennsylvania.

Position Overview

The Patient Access Liaison (PAL) serves as the primary field-based patient support representative for Palvella’s Patient Support Program. The PAL partners with patients, caregivers, healthcare providers, specialty pharmacies, and internal stakeholders to provide non-promotional, non-medical education and support throughout the patient journey.

The PAL is responsible for helping patients navigate insurance coverage, prior authorization, appeals, financial assistance resources, specialty pharmacy coordination, and treatment initiation while delivering an exceptional patient experience. This role builds trusted relationships with both Centers of Excellence and community providers to ensure patients receive timely access to therapy and ongoing support throughout treatment.

The ideal candidate possesses extensive experience in rare disease patient services, reimbursement, specialty pharmacy operations, and relationship management, with a passion for improving patient outcomes through education and advocacy.

Essential Duties & Responsibilities

Patient Education & Support

• Serve as the primary patient support contact and provide non-medical education throughout the treatment journey.
• Guide patients and caregivers through insurance, treatment expectations, refills, and available support resources.
• Identify access barriers, coordinate resources, and promote adherence through proactive follow-up.

Patient Access & Pharmacy Support

• Partner with providers and specialty pharmacies to facilitate timely patient access.
• Educate offices on prior authorization, appeals, coverage requirements, and financial support programs.
• Collaborate closely with specialty pharmacy partners to facilitate timely prescription processing.
• Monitor patient progress, resolve access barriers, and communicate updates compliantly.
• Communicate appropriately with internal stakeholders regarding patient progression while maintaining patient confidentiality.

CRF Documentation & Case Management

• Maintain accurate, timely documentation and workflow activities within the Patient Services CRM.
• Track patient milestones, access barriers, follow-up, and reporting while ensuring data integrity.

Cross-Functional Collaboration

• Collaborate with Market Access, Sales, Medical Affairs, HUB Operations, Specialty Pharmacy, and Advocacy teams to optimize the patient experience.
• Share field insights, support launch readiness, continuous improvement, training, meetings, and special projects.

Compliance & Quality

• Conduct all activities in compliance with HIPAA, FDA regulations, company policies, and applicable state and federal laws.
• Maintain patient confidentiality at all times.
• Report adverse events and product complaints according to company policy.
• Complete required compliance training and documentation.
• Adhere to all promotional and non-promotional guidelines.

Additional Responsibilities

• Conduct all activities in compliance with HIPAA, FDA regulations, company policies, and applicable laws.
• Maintain patient confidentiality, report adverse events/product complaints, and complete required compliance training.

Qualifications

Required

• Bachelor’s degree in a related field.
• Minimum 5 years of pharmaceutical, biotechnology, healthcare, or specialty pharmacy experience.
• Minimum 3 years of field-based Patient Services, Field Reimbursement, Account Management, or Patient Access experience.
• Rare disease, specialty pharmaceutical, or biotechnology experience required.
• Experience supporting patients through reimbursement and specialty pharmacy distribution required.
• Strong understanding of commercial, Medicare, and Medicaid reimbursement processes.
• Knowledge of prior authorization, appeals, specialty pharmacy operations, and financial assistance programs.
• Excellent relationship-building and communication skills.
• Strong organizational and case management abilities.
• Ability to work independently within a geographically assigned territory.
• Excellent presentation and educational facilitation skills.
• Ability to prioritize multiple patients and provider accounts simultaneously.
• Strong problem-solving and critical thinking skills.
• High level of professionalism, empathy, and customer service orientation.
• Proficiency with CRM platforms and Microsoft Office Suite.
• Commitment to delivering a patient first experience.

Preferred

• Experience working directly with healthcare providers and patient support programs preferred.
• CRM experience (Salesforce, Mavens, Veeva, or similar) preferred.

Additional Details

This position requires approximately 40% – 60% travel within assigned geography as well as overnight travel as business needs require.

Salary Range: $220,000 – $250,000 Annually
Actual salary may vary and will be commensurate with level of experience.  

This job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. 

Palvella is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.